Your privacy.
Our commitment.

Personal Information: When you create an account, search for PGs, or make bookings, we collect details such as your name, email address, phone number, government-issued identification (for verification), and profile photo.

Usage Data: We automatically capture information about your interactions with the platform, including search queries, page views, and device metadata (IP address, browser type, and operating system).

Payment Information: For transactions, we collect payment confirmation details (including payment screenshots and transaction references). Bank credentials and credit card information are processed directly by our secure, certified payment gateway partners.

To provide and maintain the Stayyo platform, manage your bookings, and coordinate check-in and checkout operations.

To verify your identity and maintain a safe and trusted community for residents and PG owners.

To process payments, verify transaction screenshots, and issue refunds or security deposit claims.

To send platform updates, security alerts, support messages, and promotional communications matching your preferences.

With PG Owners: When you make a booking, essential contact details and verification credentials are shared with the respective PG owner to facilitate accommodation agreements.

With Service Providers: We work with trusted third-party providers to support infrastructure, payment processing, background verification, and support communications.

For Legal Compliance: We may disclose information if required to do so by applicable law, regulation, or legal process to protect the rights, safety, or property of Stayyo and our members.

We implement industry-standard technical and organizational security measures, including HTTPS encryption and secure databases, to protect your personal data from unauthorized access, disclosure, or alteration.

Your data is stored on secure cloud databases. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal requirements.

Access & Rectification: You can update your profile details and preferences directly within your account settings page.

Data Deletion: You can request the deletion of your account and personal data at any time by contacting our support team (subject to compliance with any active bookings or legal obligations).

Marketing Opt-Out: You can opt out of receiving marketing emails or SMS notifications by using the unsubscribe link provided in those communications.

We may update our Privacy Policy from time to time to reflect changes in our operational, legal, or regulatory practices.

Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we safeguard your privacy.